Shipping / Returns
U S S H I P P I N G
Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days.
O R D E R C A N C E L L A T I O N S
We at BEAUTY BREW work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can catch your order before it is shipped out.
This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us through the Contact page as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
O R D E R I S S U E S
If you have any problems with your order please contact us so that we can make it right. We strive to please our customers and will always try our hardest to resolve any issues that may come up.
If a product arrives broken or damaged, please Contact us immediately and we will happily replace any damaged items, however a photograph as proof of the damage/defect is required.
In the unlikely event of lost or stolen packages, we are unfortunately unable to issue a refund.
R E F U N D S + E X C H A N G E S
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to Contact us at anytime if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we may accommodate refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 14 days of purchase and send the product back to us within 10 days of reaching out. There must be 50% or more of the product left in the bottle/jar in order to qualify.
We will not be able to refund purchases that were made from our retailers, but may qualify on special cases for store-credit with proof of purchase.
BEAUTY BREW is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to BEAUTY BREW.
Please note: We will not be able to refund the shipping cost for returns as it is directly paid to our providers.
P A Y M E N T
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.
Sales tax is required on orders shipped within New York State at the local tax rate.